We specialize in data recovery at a logical level 1 and level 2 on slightly faulty drives. By doing this, it allows us to continue offering affordable data recovery solutions to our customers. 

 We handle file corruption due to dead battery while recording, file system corruption, virus attacks, improperly ejected SD cards from cameras while recording, faulty media and other events.  Restoring files across different formats and devices is not a problem, using AI technology ensure high quality file repair techniques, bringing back all your videos, photos and Microsoft Offices files alive. 

General advice:

1. Ensure that no further alterations are made to the storage device where the lost files were located. Do not save files to the damaged disk. It is best to shut down the computer.

2. Inspect the affected disk. Don't work on disks with damaged hardware. Symptoms that a hard drive has hardware problems:

• Your system does not recognize the device anymore, or it appears under an unusual name.
• The hard drive makes unusual noises, clicks, and starts too slowly.
• Bad blocks constantly appear on your hard drive.

SMART inspecting programs report a severe hardware failure event. We use our data recovery programs for such inspection.

If you believe that the hard drive in the computer is malfunctioning, DO NOT DO ANYTHING ELSE WITH IT ON YOUR OWN! Do not try to run a scan or recovery procedure or try to use some other data recovery software. Remember, tampering with a drive in this condition will inflict more damage to your files and you may even lose all your data for good. We have special equipment, software, and most importantly, the required skills to work with such drives.

 1. Upon contacted, our data recovery specialist will study your case and determine the best course of action. Within 24 hours you will be contacted via a phone call, an email or both. We will do our best to analyze the severity of the data loss you are experiencing.

2. Based on the information you provide under Contact Us section; we will recommend a course of action if we determine that our Level 1 or Level 2 data recovery service will be the most suitable solution in your case. 

3. After your agreement to our Terms of Service, we will email you a quote-invoice and detailed instructions on how to send your device to us.  We will not work on your device until we get your authorization via email. support@latitude25media.com 

4. Upon completion and receiving your payment, we will transfer the recovered data to a good drive. You have the option to provide one with your device or we can provide you with a new hard drive at an additional cost. The cost of a new drive will depend on the size needed to store your data.

5. To protect your data, we will encrypt the new drive and assign a password to access your files.  

6. Once you receive your recovered files, we highly recommend you verify your data. Our data recovery specialist will follow up to confirm your satisfaction. 

1. Our lab receives your device(s), and it is inspected by our intake person.  Photographs and documents pertaining to the request are entered into our secured database server and gets encrypted.

2. A data recovery specialist will initiate a device/media diagnostic.

3. Data recovery specialist will image your drive using advanced hardware and software tools.

4.The image gets processed with professional data recovery software.

5. A file list report of recoverable data is generated and send it to you via email, so you decide what files you want us to recover.

6. A comprehensive deep scan is performed to carve as much data as possible.

7. We will recover only the files you want, or we can recover all the data if you desire.

8. The integrity of the recovered data gets analyzed.

9. The recovered data gets transferred to an encrypted storage media.

10. Per our policy, the data's owner has 7 days to test the integrity of the recovered data in their own computer system. We highly recommend using the native programs and codecs that were originally used to create the files and report to Latitude25Media the results. After 7 days, the copy of the recovered data saved in our server will be completely destroyed for security purposes.